Returns & Replacement Policy

Last updated: 13 November 2026

This policy explains how returns, replacements and warranty claims are handled for hardware purchased from YUXINPC INTERNATIONAL PTE. LTD. (UEN 202329668N) through shyuxinpc.com. It should be read together with our Terms of Use. Nothing in this policy limits rights you have under mandatory consumer protection law.

1. All sales are final

We do not accept returns after delivery, and no return or refund is offered for change of mind, ordering errors, project cancellation, unsuitability or any other reason. The only exceptions are the replacement cases set out in sections 2 and 5 below. Please confirm part numbers, specifications, compatibility and quantities with us before placing an order.

2. Quality issues — replacement within 7 days

If a product is faulty, dead on arrival or materially different from what you ordered, notify us in writing within seven (7) calendar days of delivery. Once the fault is confirmed by our technical inspection or by the manufacturer, we will arrange a replacement of the same model. Where the same model is unavailable, we will agree an alternative with you in writing before shipping it.

3. Damage caused by human factors

Physical or cosmetic damage, bent pins, cracked or burnt components, liquid damage, and damage caused by incorrect installation, overclocking, insufficient cooling, unstable power or unauthorised repair are not covered. Whether such damage falls within warranty is finally determined by the brand's (manufacturer's) inspection and after-sales assessment, and we will follow that determination. Any inspection, freight or handling charge raised by the manufacturer in such cases is borne by the customer.

4. Custom builds and special orders

Custom-assembled systems, configured builds and specially ordered or procured part numbers — including items not normally held in stock and end-of-life parts ordered specifically for you — are non-returnable and non-refundable for non-quality reasons.

5. Transit damage, shortages and wrong items

Inspect the delivery on arrival. Report transit damage, a shortage or an incorrect item within three (3) business days of delivery, with photographs of the outer packaging, shipping label and product. Confirmed cases are replaced at our cost, including return freight. Do not install a visibly damaged item.

6. How to request a replacement

Email Sales@shyuxinpc.com with:

• your order or invoice number;
• the part number and serial number;
• a description of the fault and photographs where relevant.

We will reply with a Return Merchandise Authorisation (RMA) number and shipping instructions. Goods sent back without an RMA number may be refused. Write the RMA number on the outside of the parcel, not on the product packaging.

7. Return shipping and inspection

For confirmed quality or transit issues we cover the return freight. Where an item is returned and inspection finds no fault, or finds damage attributable to human factors, the item will be returned to you and the related freight and inspection costs are borne by you.

8. Refunds

Refunds are issued only where required by applicable law, where a confirmed replacement cannot be supplied, or where we expressly agree in writing — for example, an order we are unable to fulfil. Approved refunds are paid to the original payment method within 10 business days of approval. Original shipping charges are not refundable.

9. Manufacturer warranty

After the 7-day replacement period, products are covered by the manufacturer's warranty stated on the product page or in the box. We will help you file the claim and, where possible, act as your contact point. Warranty does not cover damage from misuse, unauthorised modification or normal wear.

10. Contact

For replacements or warranty support:
YUXINPC INTERNATIONAL PTE. LTD. (UEN 202329668N)
Email: Sales@shyuxinpc.com
Website: shyuxinpc.com/contact-us